Privacy Policy

Last Updated: 24 July 2026

1. Introduction

Primus Healthcare ("we", "our", or "us") is committed to protecting the privacy and confidentiality of your personal and health information. As an allied health and NDIS service provider, we understand the importance of safeguarding your sensitive information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant state and territory health records legislation.

2. Information We Collect

We only collect personal information that is reasonably necessary for our functions and activities as a healthcare provider. This may include:

  • Contact & Identifying Information: Names, email addresses, phone numbers, and addresses provided through our website's contact forms or during consultations.
  • Health & Sensitive Information: Information relating to your health, medical history, NDIS plan details, or the specific allied health services you require. This information is considered highly sensitive and is handled with the utmost care.
  • Technical Data: Standard technical information collected automatically when you visit our website, such as browser type and basic usage metrics, used solely to ensure our website functions correctly.

3. How We Collect Your Information

We generally collect personal information directly from you when you:

  • Submit an inquiry through our website contact forms.
  • Communicate with us via email, phone, or in person.
  • Engage our allied health services.

In some circumstances, we may collect information about you from a third party, such as a referring doctor, allied health professional, or NDIS representative, provided you have given consent or it is otherwise lawful to do so.

4. How We Use and Disclose Your Information

We use your personal and health information primarily to:

  • Provide you with quality, tailored allied health services.
  • Communicate with you regarding appointments, referrals, and treatment plans.
  • Process administrative tasks, including billing and NDIS claims.
  • Respond to your direct inquiries.

We will not disclose your personal information to third parties without your consent, except where required or authorized by law, or to trusted service providers (such as secure IT infrastructure providers) who are bound by strict confidentiality obligations.

5. Security and Bot Protection

To protect our website and contact forms from malicious activity and spam, we use Cloudflare Turnstile. This security service may analyze technical signals from your browser (such as IP address and user-agent) strictly for security verification purposes. Cloudflare Turnstile operates in a privacy-first manner and does not use cross-site tracking cookies or retain data for marketing purposes.

6. Data Storage and Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information submitted through our website is transmitted securely using encryption. Our digital records are stored in secure environments with restricted access.

7. Data Retention

We retain your personal and health information for as long as it is required to provide our services and to comply with our legal obligations (including statutory health record retention periods). When the information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Your Rights and Access to Information

You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, incomplete, or out of date. We will respond to your request within a reasonable timeframe. To make a request, please contact us using the details below.

9. Contact Us & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:

Email: referral@primushealthcare.com.au
Phone: 0493 553 934

We take all privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).